Privacy Policy

Last updated: 31 October 2025

A e-commerce (trading as “Nuvéra Cosmetics”) (“we”, “us”) operates this store and website and provides related services (the “Services”). This Privacy Policy describes how we collect, use and disclose your personal information when you use the Services. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls for personal information.

Controller. For GDPR/EEA/UK purposes, the data controller is A e-commerce (Nuvéra Cosmetics), registered in the Netherlands (KvK 82291365). You can contact us at info@nuvera-cosmetics.com.

Personal Information We Collect

We may collect:

  • Contact details: name, billing/shipping address, phone, email.

  • Financial/payment info: card/payment details processed via our payment provider(s).

  • Account info: username, password, preferences.

  • Transaction info: items viewed, cart/wishlist, purchases, returns, exchanges.

  • Communications: customer support messages.

  • Device/usage info: IP, device, browser, interactions with the Services.

  • Inferences from the above.

Sources include: directly from you; automatically via cookies/tech; our service providers (e.g., Shopify, payment and fulfillment partners); and partners/third parties where permitted.

How We Use Personal Information

  • Provide & improve the Services (fulfil orders, payments, shipping, returns, account, reviews, personalization).

  • Marketing & advertising (emails, on-site and off-site ads; you can opt-out of marketing e-mails at any time).

  • Security & fraud prevention.

  • Customer support & communications.

  • Legal compliance and enforcement of our terms and policies.

How We Disclose Personal Information

We may disclose personal information:

  • To service providers (e.g., Shopify, payment processors, cloud hosting, analytics, fulfillment/shipping).

  • To marketing/advertising partners where permitted by law and your choices.

  • With your direction or consent (e.g., shipping, social logins/widgets).

  • Within our corporate group/affiliates.

  • For legal reasons or in connection with a business transaction (e.g., merger, insolvency).

Relationship with Shopify

Our Store is hosted by Shopify, which processes personal information to provide and improve the Services. Shopify may process data in countries other than where you reside. For details about Shopify’s privacy practices and your rights vis-à-vis Shopify, see the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Children’s Data

The Services are not intended for children under the age of majority. We do not knowingly collect such data.

Security & Retention

No system is perfectly secure, but we take reasonable measures appropriate to the risk. Retention depends on operational/legal needs (e.g., account maintenance, orders, disputes, compliance).

Your Rights & Choices

Depending on where you live, you may have rights to access, delete, correct, or port your personal information; to object to or restrict certain processing; and to withdraw consent where processing is based on consent. You may also have the right to opt-out of “sale”/“sharing”/targeted advertising. To exercise rights, contact info@nuvera-cosmetics.com. We may need to verify your identity and may deny requests as permitted by law. You will not be discriminated against for exercising your rights.

If you reside in the EEA/UK, you may also lodge a complaint with your local supervisory authority.

International Transfers

Where we transfer personal information outside the EEA/UK, we rely on recognised transfer mechanisms (e.g., Standard Contractual Clauses) unless an adequacy decision applies.

Changes

We may update this Policy; we will post the revised version with a new “Last updated” date.

Contact

Questions or requests: info@nuvera-cosmetics.com.
Controller: A e-commerce (Nuvéra Cosmetics), KvK 82291365, The Netherlands.

Return & Refund Policy (Nuvéra Cosmetics)

We’re sorry to hear you’re not satisfied with your order. We aim to make returns as smooth as possible.

Return window. You can return items within 30 days of delivery.
Return costs. Return shipping is paid by the customer. Our warehouse is located in Asia; typical return costs range $20–$40 (varies by carrier and service).
Condition. Items must be unused, in original condition, with all seals, labels and packaging intact.
Hygiene note (cosmetics). For safety/hygiene, opened or unsealed cosmetic products cannot be returned, unless they are defective or the return is required by applicable law.

How to return (3 steps)

Step 1 — Contact us. E-mail info@nuvera-cosmetics.com with your order number and reason for return.
Step 2 — Ship. After our instructions, send your parcel to the address we provide. Use a trackable service and keep proof of postage. You are responsible for the return until it reaches us.
Step 3 — Refund. Once received and inspected, we process your refund to your original payment method within 14 business days.

Cancellations

Orders can be cancelled within 24 hours of purchase. After fulfilment/dispatch, please follow the return process.

Damaged/defective items

If you receive a damaged, defective or wrong item, contact us within 7 days of delivery with photos; we’ll make it right in line with your legal rights.

Exclusions

  • Gift cards and final-sale items (if marked as such) are not returnable.

  • Opened/used skincare or cosmetics are not returnable for hygiene reasons (unless faulty).

Customs/duties on returns. Any customs or import fees related to your return are your responsibility and will be deducted from the refund if billed to us.

Questions? info@nuvera-cosmetics.com